How far in advance should I place a custom gifting order?

We recommend allowing approximately 2–3 weeks for custom gifting projects. This gives us time for the design and curation process, sourcing or ordering gift contents, selecting packaging, personalization, assembly and final presentation.

Timelines can vary depending on the contents, quantity, packaging choices and level of customization involved.

During busy gifting seasons, we recommend reaching out at least 6–8 weeks in advance whenever possible, especially for larger orders or projects that require specially sourced products.

Can you work with a specific budget?
Yes. Share your approximate budget, quantity, recipient and occasion, and we’ll recommend a gifting direction that makes sense within it.

Custom gifting does not necessarily mean adding more products. Often, thoughtful curation, presentation and personalization make the biggest difference.

Can I request specific products, colours or branding?
Absolutely. Custom projects can be built around your preferred colours, brand, recipient, occasion or overall style. Availability may vary, especially for locally sourced or specialty products, but we’ll recommend suitable alternatives when needed.

How does corporate gifting work?

We build corporate gifts around your purpose, recipient, quantity, budget and brand. This can include employee appreciation, onboarding, client gifting, milestones, holiday gifting and other business occasions.

Once we understand what you need, we curate a direction and source the products required for your project.

Do you keep all corporate gift products in stock?

No. Many corporate projects are curated and sourced specifically for the order. We work with products available locally and through our suppliers, which allows us to create gifts around your project rather than limiting you to one fixed collection.

Because availability can change, similar substitutions may occasionally be recommended.

How much notice do you need for corporate orders?

It depends on the quantity and level of customization. Smaller, straightforward projects may be completed sooner, while larger or highly customized orders require more planning.

For larger corporate gifting projects, contacting us several weeks in advance is strongly encouraged. During holiday and peak gifting seasons, earlier is always better.

Can you incorporate our company branding?

Yes. Depending on the project, branding can include custom cards, tags, ribbon, stickers, packaging details and selected personalized products.

How much notice do you need for a closing or client gift?

For our larger basket-style closing gifts, we recommend allowing at least one week whenever possible. Most of the products used in these gifts are sourced locally, but availability can change and the larger presentation requires additional preparation.

Boxed gifts can often be prepared more quickly because they are easier to curate and assemble.

If your closing is coming up sooner, contact us. We’ll let you know what can realistically be prepared based on current inventory and local availability.

Can you create a closing gift around my budget?

Yes. Tell us your budget, recipient and timing, and we can recommend an appropriate direction.

We can create anything from a smaller polished boxed gift to a more substantial home or gourmet basket.

Can I establish a consistent gift style for my clients?

Yes. For professionals who gift regularly, we can keep your preferred colour palette, presentation style, branding and typical budget in mind for future orders.

This makes repeat gifting much easier: send us the recipient details and occasion, and we can work from your established gifting direction.

Can gifts be personalized for individual clients?

Yes. Depending on the gift, we can adjust the message, colours, presentation and selected contents. More extensive personalization or specialty sourcing may be quoted separately.

Do you create gifts for events and attendees?

Yes. We can create gifts for conferences, speakers, attendees, VIPs, guest welcomes, employee events, retreats and other professional gatherings.

The contents can be selected around the event, your audience, budget and brand.

How much do event gifts cost?

Event gifting can start from approximately $35 per gift for qualifying quantities, depending on the contents, packaging, personalization and number of gifts required.

You do not need a large per-person budget to create something thoughtful. A few well-chosen products with strong presentation and branding can create a meaningful guest experience.

Minimum quantities may apply to certain price points or custom-branded projects.

Can you build the gifts around our event or brand?

Yes. This is one of the areas where we recommend contacting us before choosing products.

Tell us the occasion, recipient, number of guests, approximate budget and any brand colours or themes. We can then recommend contents and presentation that make sense together.

How early should we contact you about an event?

The earlier the better, particularly for larger quantities.

Lead times depend on quantity, product availability, branding and packaging. Contact us as soon as your event details are known so we can confirm what is possible within your timeline.

Can I purchase just one ready-to-order gift?

Yes. Ready-to-order gifts are available for individual purchase with no minimum order requirement.

They’re a good option when you need a thoughtful gift without going through the full custom design process.

How quickly are ready-to-order gifts prepared?

Ready-to-order gifts are generally prepared within 2–3 business days, subject to availability.

Personalization or larger quantities may require additional time.

What if I need several of the same ready-to-order gift?
For 5 or more gifts, we recommend contacting us before ordering. This allows us to confirm current inventory, preparation time and whether all components are available in the quantity you need.

For larger orders, we may also be able to coordinate presentation, messaging or branding across the gifts.

Will ready-to-order gifts always contain exactly the same products?
Ready-to-order listings will show the current contents. If a product unexpectedly becomes unavailable, we’ll contact you before making any material substitution.

Returns & Exchanges

Because our gifts are assembled, packaged, and in many cases sourced or personalized specifically for each order, all gift sales are final and we do not accept returns or exchanges for change of mind.

If there is a problem with your order, please contact us as soon as possible. We will review the situation and work with you toward an appropriate solution.

Damaged or Incorrect Orders

If your order arrives damaged or something is incorrect, please contact us as soon as possible with your order number and clear photos of the gift, damaged item, and packaging.

Please keep the original packaging until we have reviewed your request. Depending on the situation, we may arrange a replacement, replacement component, or another appropriate solution.

Custom & Personalized Orders

Custom, branded, and personalized orders are final sale once production or sourcing has begun.

We ask customers to carefully review names, wording, logos, colours, quantities, and other approved details before confirming the project. Fancy Collective is not responsible for errors in information approved or supplied by the customer.

If we make an error in producing your approved order, please contact us and we will make it right.

Cancellations

If you need to cancel an order, contact us as soon as possible.

Ready-to-order gifts may be cancellable before preparation begins. Once an order has been assembled, personalized, sourced specifically for you, or entered production, cancellation may no longer be possible.

Deposits and payments made toward custom projects may become non-refundable once sourcing, design, personalization, or production has begun.

Product Availability & Substitutions

Some of our products are sourced in small quantities, seasonally, or from local suppliers. Because of this, occasional substitutions may be necessary.

Where a substitution is required, we aim to select an item of similar quality, value, style, and purpose while maintaining the overall look and intention of the gift.

If a significant substitution would materially change the gift or its price, we will contact you before proceeding whenever possible.

Perishable & Food Items

Some gifts may contain food, refrigerated products, or other perishable items.

Please follow any storage instructions provided and refrigerate applicable items promptly after receiving the gift.

Because food and perishable items cannot be resold once they have left our care, they are not eligible for return or exchange, except where there is an issue with the order itself.

Allergies & Dietary Restrictions

Some gifts may contain or come into contact with common allergens including nuts, dairy, gluten, soy, sesame, and other ingredients.

If you are aware of an allergy or dietary restriction, please let us know before ordering or approving a custom gift. We will do our best to recommend suitable options, but ingredient and manufacturing information should always be reviewed carefully by the recipient.

Personal Message Cards

A complimentary message card is included where indicated.

For ready-to-order gifts, add your message during checkout or in the order notes. For custom, corporate, event, or client gifting projects, message details can be confirmed during the ordering process.

Local Delivery & Pickup

Local delivery and pickup options may be available depending on the order and destination.

Delivery availability, timing, and fees may vary based on location, quantity, gift size, and whether the gift contains refrigerated or perishable products.

For time-sensitive gifts, we encourage you to contact us before ordering so we can confirm the best option.

Canada-Wide Shipping

Select gifts can be shipped across Canada.

Shipping availability depends on the contents and packaging of the gift. Certain oversized, fragile, refrigerated, or locally delivered products may not be eligible for Canada-wide shipping.

Available shipping options and rates will be shown at checkout where applicable.

Preparation Times

Preparation times vary by collection.

Ready-to-order gifts: generally 2–3 business days, subject to availability.

Closing and client gifts: boxed gifts may be available sooner; larger basket-style gifts should ideally be ordered at least one week in advance.

Custom gifting: approximately 2–3 weeks depending on sourcing, quantity, personalization, and packaging.

Large or seasonal projects: additional lead time may be required.

If you need a gift sooner, contact us. We’ll let you know what can realistically be prepared with current inventory.

Large Ready-to-Order Quantities

Individual ready-to-order gifts can be purchased directly online.

For 5 or more of the same gift, please contact us before ordering so we can confirm inventory, availability, preparation time, and any personalization requirements.

What is included in the magnet-making kits?
Each kit includes the items listed on its product page. Contents vary depending on the machine size and package selected.

Do you provide setup support?
Yes. Setup support is available for customers who need help getting started with their machine or understanding the basic magnet-making process.

Do you ship magnet machines across Canada?
Yes. Available shipping options and rates are calculated at checkout based on the machine, destination, and package size.

How do I know which refills fit my machine?
Refill components must match the exact machine size. Please check your machine size before ordering. If you are unsure, contact us and we’ll help you confirm the correct refill.

Can I order replacement supplies separately?
Yes. Available refills and supplies can be purchased separately through the Magnet Making section.

Can I change or cancel my magnet-making order?
Contact us as soon as possible. Changes or cancellations are not guaranteed once an order has entered preparation, sourcing, or shipping.

How can I contact Fancy Collective?
Use the contact form on our website or email hello@fancycollective.ca If you’re contacting us about an existing order, please include your order number.