What is included in each gift box?
Each product page lists the exact contents of the box. Please review the description before ordering, as every collection is curated differently.

Can I include a personal message?
Yes. A complimentary personalized message card is included where stated in the product description. Add your message during checkout or in the order notes.

Do you offer local delivery?
Yes. Local delivery is available in Montreal and select surrounding areas. Eligibility, minimum order requirements, and delivery fees are calculated at checkout.

Do you ship gift boxes across Canada?
Yes. Available shipping options and rates are shown at checkout based on the destination and package size.

How long does it take to prepare an order?
Most orders are prepared within 1–2 business days. Corporate, bulk, personalized, or seasonal orders may require additional time.

Can items vary from the photos?
Minor differences in colour, packaging, or presentation may occur because some items are seasonal or available in limited quantities. Any necessary substitution will be chosen to maintain a similar style, quality, and value.

Do you accept returns or exchanges?
We do not accept returns or exchanges. However, if there is an issue with your order, please contact us so we can review it and help make it right.

What should I do if my order arrives damaged?
Contact us as soon as possible with your order number and clear photos of the item and packaging.

Can I request a custom gift box?
Custom requests may be available depending on the occasion, budget, timeline, and product availability. Contact us with the details of your request.

Do you offer corporate or bulk gifting?
Yes. Corporate, employee, client, and bulk gift orders may be available. Additional preparation time and minimum quantities may apply.

What is included in the magnet-making kits?
Each kit includes the items listed on its product page. Contents vary depending on the machine size and package selected.

Do you provide setup support?
Yes. Support is available for customers who need help getting started with their machine or understanding the basic magnet-making process.

Do you ship magnet machines across Canada?
Yes. Shipping options and rates are calculated at checkout based on the machine, destination, and package size.

How do I know which refills fit my machine?
Refill components must match the exact machine size. Check your machine size before ordering or contact us if you are unsure.

Can I order replacement supplies separately?
Yes. Available refills and supplies can be purchased separately through the Magnet Making section.

Orders and Contact
Can I change or cancel my order?
Contact us immediately. Changes or cancellations are not guaranteed once the order has entered preparation or has been shipped.

How can I contact Fancy Collective?
Use the contact form on our website or email hello.fancycollective@gmail.com. Include your order number when contacting us about an existing purchase.