Shipping policy
Shipping & Delivery Policy
Fancy Collective offers local delivery, pickup where available, and shipping within Canada for eligible gifts and products. Available options will vary depending on the contents, size, destination and type of order.
Order Preparation
Preparation times vary by gifting category and product availability.
Ready-to-order gifts are generally prepared within 2–3 business days, subject to availability.
Closing and client gifts may be prepared sooner when the required products are available. For larger basket-style gifts, we recommend allowing at least one week whenever possible.
Custom gifting projects generally require approximately 2–3 weeks. Timelines may vary based on quantity, sourcing, personalization, packaging and project requirements.
Corporate, event and larger-volume orders are scheduled according to the scope of the project. We recommend contacting us as early as possible so we can confirm availability and an appropriate timeline.
During busy holiday and gifting seasons, additional preparation time may be required. For larger or highly customized seasonal projects, we recommend planning 6–8 weeks in advance whenever possible.
If you require a gift sooner, please contact us before ordering. We will let you know what can realistically be prepared based on current inventory and supplier availability.
Local Delivery
Local delivery is available within Montréal and select surrounding areas.
Delivery availability and fees may vary based on destination, gift size, quantity and whether the order contains refrigerated or perishable products. Available options will be confirmed at checkout or during the ordering process.
Please ensure the delivery information provided is complete and accurate. Additional delivery charges may apply if an order must be redelivered because of an incorrect address, unavailable recipient or other circumstances outside our control.
Canada-Wide Shipping
Select gifts, magnet-making products and other eligible items can be shipped within Canada.
Shipping options and rates are calculated according to destination, package size and weight.
Certain products may not be eligible for shipping, including some refrigerated, perishable, oversized or fragile gifts. Where applicable, availability will be indicated on the product page or confirmed during the custom gifting process.
Larger Ready-to-Order Quantities
Ready-to-order gifts can be purchased individually.
If you require 5 or more of the same gift, please contact us before ordering so we can confirm inventory, preparation time and availability of all components.
Product Availability & Substitutions
Some gift contents are sourced locally, seasonally or in limited quantities. Product packaging and availability may change without notice.
If an item becomes unavailable, we may recommend or use a substitution of similar quality, value, style and purpose while preserving the overall intention of the gift.
If a substitution would materially change the gift or affect the final price, we will contact you whenever reasonably possible before proceeding.
Shipping Delays
Once an order has been transferred to a shipping carrier, delivery times are outside Fancy Collective’s direct control.
Carrier delays caused by weather, peak seasons, service disruptions or other circumstances may occur. We will assist where possible, but cannot guarantee carrier delivery dates unless specifically confirmed as part of your order.
Damaged Deliveries
If an order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the gift, affected item and outer packaging.
Please keep all original packaging until the issue has been reviewed.