Refund, Returns & Cancellation Policy

Because our gifts are assembled, hand-packaged and often sourced or personalized specifically for each order, all gift sales are final and we do not accept returns or exchanges for change of mind.

If there is an issue with your order, please contact us. We will review the circumstances and work toward an appropriate solution where applicable.

Ready-to-Order Gifts

Ready-to-order purchases may be cancelled if you contact us before preparation has begun.

Once the gift has been assembled, personalized, packaged or prepared for delivery or shipping, cancellation may no longer be possible.

Custom, Corporate, Event & Personalized Orders

Custom, corporate, event, branded and personalized orders are final sale once sourcing, design, personalization or production has begun.

Deposits or payments may become non-refundable once we have purchased products, placed supplier orders, begun design work or started production specifically for your project.

Any cancellation terms that apply to a larger project may also be outlined in your quote or order agreement.

Customer-Approved Details

Please carefully review all names, messages, logos, colours, quantities, addresses and personalization details before approving your order.

Fancy Collective is not responsible for errors in information supplied or approved by the customer.

If Fancy Collective makes an error in producing the approved order, please contact us so we can review the issue and make it right.

Food & Perishable Products

Food, refrigerated and perishable products cannot be returned or exchanged once they have left our care, except where there is a verified issue with the order.

Please follow all storage instructions and refrigerate applicable products promptly upon receipt.

Allergies & Dietary Requirements

Our gifts may contain, or may have been prepared around, products containing common allergens including nuts, dairy, gluten, soy, sesame and other ingredients.

If you are aware of an allergy or dietary requirement, please notify us before ordering or approving a custom project.

We will do our best to suggest suitable options, but customers and recipients are responsible for reviewing product ingredient and allergen information supplied by the manufacturer.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, contact us as soon as possible and provide:

• your order number
• photographs of the affected item
• photographs of the packaging, where applicable

Depending on the circumstances, an appropriate solution may include replacing the affected item, replacing part of the gift, issuing a credit or another resolution determined after review.

Substitutions

Because some products are sourced locally or in limited quantities, occasional substitutions may be necessary.

A substitution of similar quality, value and style is not considered a defective or incorrect order when it has been made in accordance with our product availability policy.

Magnet-Making Products

Magnet machines, kits and refill supplies must be ordered in the correct size and configuration.

Please confirm machine size before purchasing refills. If you are unsure which products are compatible, contact us before ordering.

Returns or exchanges due to ordering an incorrect size may not be available once products have been opened or used.

Contact Us

For questions about an existing order, please contact:

hello.fancycollective@gmail.com

Include your order number whenever possible so we can assist you more quickly.